Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

When Russell Haines started this company in 1984, he made a simple decision: we’d be the chimney crew that Elizabeth homeowners could call back without dreading the conversation. Forty-two years later, that still means our 90-Day Done Right Promise governs every sweep, repair, and rebuild we do. If it’s not right, we come back. In writing, no arguing. A company that plans to be in Elizabeth thirty more years acts accordingly, and we plan to be here.

Call (908) 923-3159

Our guarantee isn’t a marketing wrapper. It’s how we schedule our crews, stock our trucks, and train our technicians. We use professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield because builder-grade substitutes fail faster and cost more to fix twice. We background-check and uniform every technician because your home deserves someone who treats it like their own. Most jobs finish in a single visit because we’ve seen what delays cost a working family in Elizabeth. And when we say upfront pricing, we mean the number on the estimate is the number on the invoice. A square deal: no surprises on the bill.

What’s Covered

• Workmanship that holds up. Every chimney sweep, liner installation, crown rebuild, and fireplace repair in Elizabeth is executed to the same standard Russell Haines set in 1984, using techniques and materials proven across four decades of Union County winters.
• Parts you can trace. We install only professional-grade components from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, with full documentation of what went into your system and why we selected it for your specific chimney type and fuel source.
• Cleanup that respects your home. Our technicians arrive in uniform, work with drop cloths and HEPA containment, and leave your Elizabeth property exactly as we found it, minus the creosote, debris, or damaged masonry we removed.
• On-time arrival, every time. We’ll be there when we say, and if traffic on the New Jersey Turnpike or a prior job runs long, our office calls you directly with an updated window, not a vague text.
• Honest pricing with no drift. The estimate we provide before any work begins is the final invoice amount, unless you request additional services, and even then we stop for explicit approval before proceeding.

Our Satisfaction Promise

Here’s what happens if something feels off after we leave. You call (908) 923-3159, and a live person answers, 24 hours a day, 7 days a week. Not a voicemail, not a callback queue, not an app. You describe the concern, we schedule a return visit, and we make it right. The 90-Day Done Right Promise means exactly that: if our workmanship or materials don’t perform as specified, we return at no charge and fix it. In writing, no arguing.

The process is governed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. Russell Haines put this in place because he grew tired of hearing from Elizabeth homeowners who’d been ghosted by other contractors when problems emerged. We’ve been here since 1984. We’ll be here when you need us again. That’s why we document every Level-2 camera inspection with photos you can see and a plain-English verdict, documented like an engineer, explained like a craftsman. If we missed something, the photos don’t lie, and neither do we.

We also know that chimney work can feel opaque, a black box where you’re told you need a $3,000 liner replacement with no way to verify. Our guarantee includes this: nothing is recommended without camera evidence you can see for yourself, and we’ll tell you plainly when work can safely wait versus when it genuinely can’t. Some cracks are cosmetic. Some aren’t. We’ll show you the difference and stand by our call.

Licensed & Insured Backing

Here’s the guarantee behind our guarantee. Hearthstone Chimney Co. is licensed and insured, which means if the unexpected happens, your Elizabeth home and our crew are both protected. No homeowner liability for on-site incidents, no scrambling to verify coverage after the fact. We’ve carried this protection continuously since 1984 because Russell Haines learned early that the contractors who skipped it were the same ones who disappeared when claims arose.

Insurance and bonding aren’t abstract paperwork. They’re the financial backbone that lets us honor the 90-Day Done Right Promise without hesitation. They’re what allow us to background-check every technician, maintain our equipment to professional standards, and stock DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield parts instead of whatever’s cheapest this quarter. When you hire Hearthstone Chimney Co., you’re not gambling on a fly-by-night operation. You’re hiring a company that has served local communities for over 42 years and plans to serve them for thirty more. That long view changes how you treat every job, every homeowner, every guarantee.

We’re also not a franchise or a satellite office. Decisions about your chimney are made by people who know Elizabeth’s housing stock, from the pre-war brick colonials near Warinanco Park to the mid-century splits in Westminster. We understand how Union County’s freeze-thaw cycles stress masonry, how coastal humidity accelerates metal fatigue, and how local fuel costs affect what homeowners burn. That local knowledge is part of what we stand behind, because a guarantee without context is just words.

How to Invoke Your Guarantee

If you believe our work didn’t meet the standard we promised, call (908) 923-3159. A live person will answer, any hour, any day. Describe the issue, reference your invoice number if you have it, and we’ll schedule a priority return visit. For issues covered under the 90-Day Done Right Promise, there’s no charge, no argument, no paperwork maze. We fix it, or we explain clearly why the condition falls outside our scope, with photos and documentation you can review.

We don’t hide behind fine print. We don’t require you to prove we caused the problem before we’ll look at it. We treat your concern the way we’d want our own handled, because Elizabeth is our community too, and we’ve got three more decades of reputation to build here.

Frequently Asked Questions