What Elizabeth Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they’re the only thing we can’t write ourselves. Every testimonial on this page came from a real conversation after a real job in Elizabeth, usually while Russell was packing tools and the homeowner was still looking at the photos from the camera inspection. We don’t offer discounts for reviews, and we don’t chase people for them. If someone takes the time to say something, it means the work stood on its own.
Recent Reviews
Russell showed me the video from inside the flue, and I could see exactly what he was talking about - a quarter-inch of creosote buildup from two winters of burning oak. He swept it clean, ran the camera again, and I watched the difference myself. No guessing, no sales pitch. Just the chimney in Elizabeth, before and after.
- Marisol G., Westminster, Elizabeth
We bought a 1926 Tudor near Kean University and the home inspector said the chimney “looked okay.” Russell’s level-two inspection found a cracked flue liner spalling at the second bend. He emailed me the photos that night, explained why it mattered for carbon monoxide, and quoted the HeatShield relining right there. The $50 off repair helped, but honestly the plain-English explanation was worth more.
- Arjun R., North Elizabeth
My mother’s house in Elmora hasn’t had a sweep in eleven years. Russell was patient with her questions, wore boot covers without being asked, and didn’t treat her like she was wasting his time. The 5% senior discount applied automatically - he didn’t make her ask. She called me afterward to say she finally understood what was wrong and what wasn’t.
- Tamika E., Elmora, Elizabeth
Last October I smelled smoke in the upstairs bedroom every time we used the fireplace. Another company said we needed a full rebuild for thousands. Russell did his camera inspection, found a deteriorated chimney crown letting water into the flue, and capped it with a Gelco cap. Problem solved in one visit. His free second opinion on the other estimate saved me from a mistake.
- Sarah S., Bayway, Elizabeth
I’ve rented in Elizabeth for six years and never thought about the chimney. The landlord finally sent someone, and Russell’s crew found a bird’s nest blocking the flue above the damper. They removed it, installed a Famco cap to prevent it happening again, and swept the whole system. Took about two hours. I asked for his card for when I buy my own place.
- Marisol G., Downtown Elizabeth
The 90-Day Done Right Promise sounded like marketing until I needed it. Russell relined our chimney with DuraFlex in March, and in May we noticed a draft issue on windy days. I called, spoke to a real person at 8 PM on a Thursday, and he was out Saturday morning. Adjusted the cap alignment, no charge, no argument. In writing means something when they actually honor it.
- Arjun R., North Elizabeth
Why Customers Trust Us
The reviews keep coming back to the same things, and that’s not an accident. It’s the K.E.Y.S. code Russell put in place years ago: Krafted right, Every time, Your home first, Standing behind it. The 90-Day Done Right Promise isn’t a slogan - it’s printed, signed, and honored without paperwork games. Most jobs finish in a single visit because the trucks carry professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, not whatever was cheapest at the supply house.
Elizabeth homeowners mention the camera photos because seeing the inside of your own flue removes the information gap that makes chimney work feel like a black box. They mention upfront pricing because the estimate number matching the invoice number shouldn’t be remarkable, but it is. They mention live phone answering because at 9 PM on a Sunday, when you smell something wrong, a voicemail doesn’t help.
Background-checked, uniformed technicians matter in a city like Elizabeth where you’re letting someone onto your property and into your home’s structure. Forty-two years of local service means we’ve swept chimneys in Victorians near Warinanco Park, mid-century brick in Westminster, and the converted duplexes off Route 1. We plan to be here in thirty more, so there’s no incentive to cut corners.
Call (908) 923-3159 to speak with a live person, any hour. Estimates are free, and the camera inspection comes with photos you can keep and a verdict you can understand.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Elizabeth since 1984.